Q & A
Categories
Membership registration / Membership information and cancellation / Reservation method / Change or cancel reservation
How to use the parking lot / History, fees, receipts, credit cards / Disabled
membership registration, membership information, and cancellation
Q1. | Do I need to register as a member? |
A1. | Yes, please make sure to register. |
Q2. | I did not receive a confirmation email for my registration. |
A2. |
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Q3. | Is there a membership expiration date? |
A3. |
The expiration date is two years after the last use of this service. |
Q4. | I forgot my password and secret question. |
A4. |
Please contact the P4 Parking Management Office. We will confirm your vehicle's license plate number and name, and we will send your membership information to your registered email address. |
Q5. | I would like to withdraw my membership, but what should I do? |
A5. |
Select "Change membership information" from the "Home" screen, and you will find the "Cancel membership" button in the lower right corner of the current membership information screen. Please complete the membership cancellation process here. |
Q6. | I own more than one vehicle. Can I register only one vehicle as a member? |
A6. |
Multiple registrations are allowed. Please register as a member for each vehicle license plate number you own. |
Q7. | I bought a new vehicle. How do I make an additional registration? |
A7. |
Additional registrations are not allowed. Please "cancel" the membership registration information with the vehicle number that was previously registered, and [register a new membership] with the vehicle number that you have replaced. |
Q8. | I received a temporary registration notification email for new membership registration, but when I click on the attached URL, it says, "Unable to register". What should I do? |
A8. |
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Reservation method
Q9. | Can I make reservations for parking lots other than Tokyo International Airport P4 parking lot? |
A9. |
This reservation service is available only for the P4 parking lot. |
Q10. | Is there a fee to make reservations? |
A10. |
Yes, the payment will be made by the credit card registered in the membership information when the reservation is made. Please refer to "For first-time users" or "Fee information" for reserved parking fees. |
Q11. | Can I make a reservation by telephone? |
A11. |
We are sorry, but we do not accept reservations via telephone. |
Q12. | How many days can I reserve? |
A12. |
Up to 14 days. You can also use the parking lot for one day only. |
Q13. | How many reservations can I make? |
A13. |
Up to three reservations per person. |
Q14. | How many days in advance can I make a reservation? |
A14. |
Reservations will be accepted from 0:00 a.m. 30 days prior to the date of commencement of use (entry). |
Q15. | I have not yet determined the period of use (expected date of entry). Can I still make a reservation? |
A15. |
When you make a reservation, you will be asked to specify the date and time you plan to enter and exit the parking lot, so please make your reservation as soon as your schedule is clear. |
Q16. | I don't know what time I will enter the parking lot as of the time I make the reservation. Do I have to enter a specific time? |
A16. |
Please be sure to enter the date and time you plan to enter the parking lot, otherwise you will not be able to make a reservation. |
Q17. | Can I park a rental car or vehicle from a car-sharing service? |
A17. |
You cannot register as a member.>br> If you will not be able to use your registered vehicle on the day of use and wish to use a rental car or vehicle from a car-sharing service, please contact the reservation staff in advance. |
Q18. | Can I make reservations from a smartphone, tablet or feature phone (flip phone)? |
A18. |
Please note that you may not be able to make reservations from some smartphones and tablets. In addition, although it is possible to use the full browser function from a feature phone, it may not be possible depending on the model you are using. Thank you for your understanding. |
Change or cancel reservation
Q19. | When must the cancellation be made? |
A19. |
By the day before the start (entry) date of use. |
Q20. | My travel dates have changed. I do not know how to change my reservation. |
A20. |
After logging in to the service, select "Confirm/change reservation" on the top page to make changes to your reservation. |
Q21. | The dates of my separate business trips have been scheduled consecutively. Can I make two consecutive appointments? |
A21. |
Reservations cannot be combined into a single reservation, even if the addition of a reservation results in two consecutive reservations. Instead of adding a reservation, please change and extend a reservation that has already been made. |
Q22. | My travel dates have changed during the reservation period. What should I do? |
A22. |
Reservations cannot be changed during the reservation period (usage). |
How to use the parking lot
Q23. | Where is the parking lot entrance for reserved vehicles? |
A23. |
It is different from the entrance of the general vehicle entry gate. Please check the entry route guide for this service. |
Q24. | The vehicle with the reserved license plate number was not available on the day of use. Can I use the reserved area on the same day with another vehicle? |
A24. |
At the reserved vehicle entry gate, please state your name and vehicle license plate number of the reserved vehicle. Upon confirmation, we will issue a reserved parking ticket. |
Q25. | I arrived at the parking lot with a reservation, but there were plenty of spaces available outside of the reserved area. Can I enter through the general vehicle entry gate and park in the general area? |
A25. |
Please be sure to park in the reserved area. |
Q26. | I arrived at the parking lot earlier than the start time on the day of use. Can I enter through the dedicated entrance for those with reservations? |
A26. |
If it is on a scheduled entry day (after midnight), you may enter as a reserved vehicle even before the scheduled entry time. |
History, fees, receipts, credit cards
Q27. | Are parking fees and reservation fees withdrawn separately? |
A27. |
With the introduction of the pre-payment system for reservation fees, we ask that you pay the reservation fee by credit card when you make your reservation. |
Disabled persons
Q28. | Is there any discount for disabled persons? |
A28. |
If a passenger with a physical disability certificate is on board and presents it, a 50% discount will be given for both the reservation fee, parking fee and overbooking fee. |
Q29. | Can I reserve a space for people with disabilities? |
A29. |
During normal times, there is are no spaces for persons with disabilities on the reservation-only floor. In addition, while parking spaces for people with disabilities are available when the reserved floor is expanded during busy periods, we do not accept reservations specifying parking spaces for people with disabilities. |